Law Firm Marketing Club's Podcast

Expectations

May 06, 2022 Clare Fanner
Law Firm Marketing Club's Podcast
Expectations
Show Notes

 Why are we so surprised when our customers praise us and when they complain about us? It shouldn't shock you to find out that one of the secrets to customer loyalty is about expectations management. It might surprise you that employees are more likely to stay with you when you manage their expectations too! 

This episode looked into how our brains work and enlightened us on why a boring topic like 'expectations' might be the amazing game changer you weren't expecting!