In this engaging podcast episode, we delve into the world of client relationships with two experienced professionals, Clare Yates, interviewed by Clare Fanner. Join their candid conversation about the pivotal role of first impressions in the legal and estate agency industries.
Picture this: you're excitedly arriving at a hotel for a weekend getaway, only to encounter unexpected hiccups. Clare uses this relatable scenario to highlight how initial interactions profoundly shape client experiences. From phone etiquette to reception professionalism, email responsiveness, and confidentiality, each detail plays a significant role.
In this ep, Clare hints at strategies for crafting strong initial impressions on potential clients, they pique your interest without giving away all the secrets. Tune in to this insightful podcast episode to discover how the art of first impressions can revolutionise your professional relationships.