The Power of First Impressions in Client Relationships with Clare Yates Artwork

Law Firm Marketing Club's Podcast

The Law Firm Marketing Club helps professional services firms to 'do' better marketing.The podcasts follow this theme with a mix of long and short podcasts from experts each either educating and informing, explaining, inspiring or simply telling us about how they do things. All with the practical goal of helping you to 'do' better marketing (get more clients, more income, increase your know-how, do things better, do things cheaper etc.)

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Law Firm Marketing Club's Podcast

The Power of First Impressions in Client Relationships with Clare Yates

September 27, 2023 • Clare Fanner

In this engaging podcast episode, we delve into the world of client relationships with two experienced professionals, Clare Yates, interviewed by Clare Fanner. Join their candid conversation about the pivotal role of first impressions in the legal and estate agency industries.

Picture this: you're excitedly arriving at a hotel for a weekend getaway, only to encounter unexpected hiccups. Clare uses this relatable scenario to highlight how initial interactions profoundly shape client experiences. From phone etiquette to reception professionalism, email responsiveness, and confidentiality, each detail plays a significant role.

In this ep, Clare hints at strategies for crafting strong initial impressions on potential clients, they pique your interest without giving away all the secrets. Tune in to this insightful podcast episode to discover how the art of first impressions can revolutionise your professional relationships.